Reference

Privacy Policy for Indonesia Accounts

We keep this Privacy Policy focused on the data that matters to your account: registration details, device signals, cookies and payment references from DANA, OVO, GoPay and QRIS.

Account DataDevice SignalsDANA OVO GoPay QRISRequest Changes

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How bukanslot Handles Data

bukanslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy applies to the data needed to run your account, confirm transactions and answer support requests. We may record registration fields, login time, device model, browser type, IP address, cookie IDs and payment references linked to DANA, OVO, GoPay and QRIS. We use that data

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to keep sessions stable, detect duplicate access, match deposits or withdrawals to the right account and answer disputes. We share it only with service providers that help us operate the site, or when local law requires disclosure. If a request conflicts with local rules, we will
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explain the limit and keep the rest of your request on file. Access and use are available only where local law permits. We keep records for the minimum period needed for account checks, audit trails and support history, then remove or anonymise them when we can.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

FAST REPLY

How To Reach Privacy Help

The fastest route is the live chat in your account area, because it keeps your request tied to the right record. You can also send an email from the help form and mention whether your request is about access, correction or deletion. We answer from 09:00-21:00 WIB, and if you are in Surabaya or Bandung the same channel works from phone or desktop, so you do not need to repeat details across channels.

Team online

Live Chat

Open the chat bubble in your account and send the request from the email on file. We answer daily, 09:00-21:00 WIB, so your privacy question stays tied to the right record.

Email Desk

Use the support email from the help page when you want a written trail. Add 'privacy request' in the subject, and we will route it to the team that handles data changes.

Account Form

Inside Account > Help > Privacy, you can ask for a copy, correction or deletion check. We will reply with the next step and any limit set by local law.

ACCESS CONTROL

How We Handle Your Data

We handle privacy as an account control task, not a banner text. Cookies keep you signed in, device checks help us spot unusual access, and payment references from DANA, OVO, GoPay and…

Data Capture

We store the details you submit at sign-up, plus login timestamps, IP address and device type, so we can recognise your account and trace access history when you ask for help.

Cookies

Session cookies keep you signed in while you move between pages. On Android Chrome, open Settings > Site settings > Cookies; on iPhone Safari, use Settings > Advanced > Website Data.

Payment Records

When you use DANA, OVO, GoPay or QRIS, we keep the reference that matches your account and the time it arrived. We do not use those records for anything outside verification and support.

Account Security

If a login looks unusual, we may ask you to confirm the device, email or phone on file before we process a privacy request. That step protects your account from changes you did not ask for.

Retention

We keep records only as long as needed for account operation, support follow-up and local legal checks. After that period, we delete or anonymise what we can, depending on the record type.

Your Request

To change, export or delete data, send a request from Account > Help > Privacy or through live chat. We will tell you what we can complete and what local rules require us to keep.

Questions About Data and Access

These questions cover the parts of our Privacy Policy people ask first: what we collect, how cookies work, what happens to payment references and how long we keep a record. If local law changes what we can share or erase, we say so plainly in the reply and keep the rest of your request moving. You can ask from phone or desktop, and we answer through the same support channel you used.

We keep the details you submit, such as name field entries, contact details, login time, IP address and device type. We use them to run access, respond to requests and reduce duplicate sign-ins.

Those records help us match a payment to the right account and confirm the time it arrived. We keep only the reference needed for verification and support, not the full payment history beyond that use.

Cookies keep your session active and remember basic preferences while you move around the site. If you want to clear them, use Chrome Settings > Site settings > Cookies or Safari Settings > Advanced > Website Data.

We keep data only for the period needed for account operation, support follow-up and any local legal requirement. After that, we remove or anonymise records when the record type and the law allow it.

Yes. Send the request through Account > Help > Privacy or live chat, and include the email on file so we can find your record. We will confirm what can change and what must stay.

Use live chat in your account, email the support desk from the help page, or send a request through Account > Help > Privacy. We route each message to the team that handles data questions.

We only share it with service providers that help us run the account or when local law requires it. Any partner receives only the minimum needed to do the job, not extra account access.

Privacy Policy for Indonesia Accounts

How To Reach Privacy Help

Live Chat

Email Desk

Account Form

How We Handle Your Data

Data Capture

Cookies

Payment Records

Account Security

Retention

Your Request

Questions About Data and Access

01 What data do you collect from my account?

02 Why do you keep my DANA, OVO, GoPay and QRIS records?

03 How do cookies work on my phone?

04 How long do you keep my data?

05 Can I ask for correction or deletion?

06 How do I contact you about privacy?

07 Will you share my data with anyone else?

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